|Knowledge Engineering: A forgotten element in Knowledge Management
The distinction between tacit and explicit knowledge is widely discussed in the knowledge management literature. However, there is no consensus in attitude towards it. At one extreme, knowledge management is simply the art of making tacit knowledge explicit. At the other, all knowledge is tacit; explicit knowledge is actually merely information, and never the twain shall meet.
Somewhere in the middle is a view that all knowledge has both tacit and explicit aspects.
Meanwhile, there has been some 30 years experience of making knowledge explicit in the building of knowledge-based systems and decision support systems. Many of the lessons from this work about understanding and eliciting knowledge do not seem to have penetrated the mainstream knowledge management literature. This article will reflect on some of these lessons, and where they might lead in the future of knowledge management.