Hazel Mercantile Limited
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Software Support & Training

Hazel Mercantile Limited not just sells a software product to the customer, but makes a commitment to a dynamic relationship so that the customer fully utilizes the solution to achieve business excellence.

  • Training: Extensive training is imparted to help use the software effectively
  • Technical Support: The Customer Support Group provides telephonic, online and onsite options for customized resolutions to help optimize the software usage
  • Professional Services: With services ranging from customization to business consultancy, the Professional Services Group assures the solution will deliver the exact performance in order to enhance productivity
  • Beta Releases: The beta releases provide an opportunity for a first-hand look at the software products before they are released for general distribution
    HML’s services ensure that:
  • The customer is quickly provided with the requisite software and the necessary service delivery options
  • The customer system gets optimized and the solution is backed by prompt support
  • The customer employees and administrators reach the maximum productivity, and the organizational knowledge is sustained at a high level
Value Added Services

  • Customization Services
  • IT-Related Domain Consultancy – Export
  • IT-Related Domain Consultancy - Excise (Manufacturing)
  • IT-Related Domain Consultancy - Excise (Trading)
  • IT-Related Domain Consultancy - Accounts
  • IT-Related Domain Consultancy - Service Tax
  • Consultancy - Organized and Paperless Office Management
  • Consultancy - Knowledge Management Improvement
Training and Support


Technical Training
HML provides a compulsory Technical Training for all its products to its channel partners and customers; at no additional costs.

Customer care is a major part of a product life-cycle and a bigger part of customer satisfaction. With a solid commitment to providing customers the care they need and enhanced services to make their purchase worthy, HML uplifts customer support to the highest point.

HML’s Customer Support Team provides flexible and uniquely focused solutions to all customer queries and problems.

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